Support
Questions, answered
Everything teams ask before, during, and after handing real work to an AI team.
Your questions resolved in one place
Every question we are asked, grouped by where it comes up. If yours is not here, tell us and we will answer it.
What is a connected AI team?
A connected AI team is a small group of AI employees that share one brief and one record of the work. Each agent owns a distinct job — building, answering, selling — and hands work to the others through queues you can see.
How is an AI team different from an automation tool?
Automation runs a fixed sequence you designed. An AI team is given an objective and works toward it, and it hands work to a person when it should not decide alone.
Which setup fits a startup rather than an enterprise?
The agents are the same; the brief is not. A founder’s team is pointed at shipping an MVP and validating demand. An enterprise team is pointed at multi-tenant scale, ticketing integration, and regional pipeline. The first assignment decides which one you start with.
How do I get started?
Sign up and tell us what you are building. Then agree the first assignment: the work, the connections it needs, and who reviews the result. Start focused, then add responsibilities as the results justify them.
Do we need engineers to set this up?
No. Scoping is done with whoever owns the process. Engineering is only involved when an agent needs access to a system that has no standard integration.
How long before the team delivers something real?
It depends on the assignment and the connections you set up. Start with a focused assignment so you can review a first result quickly.
What does a pilot cost?
Pricing is not per seat. Your initial scope and price are agreed before work begins, so you are buying a defined piece of work with a scorecard attached, not a licence.
Do we have to replace our existing tools?
No. Agents work inside the systems you already run. If a tool has no standard integration we will say so during scoping rather than after.
What if the pilot does not work?
You keep the scoping document and the record of the work, and we stop. A team whose work cannot be measured is one we should not have set up, and that is our call to get right up front.
Who is accountable when an agent gets something wrong?
You are, the same as with any team member — which is why every action is logged, every decision is traceable, and you set the threshold at which the agent must hand off to a human.
How do we review what the team produced?
Each agent ships with an execution scorecard agreed up front. You review it the way you would review a hire: against the outcomes you asked for.
What happens when an agent is unsure?
It escalates rather than guesses. You choose the confidence threshold below which work is handed to a person, per agent.
Can we pause an agent?
Yes. You can revoke access at any time, and the action record shows what was done before you stopped it. Stopping further access does not automatically undo an action already completed.
How much oversight does an AI team need day to day?
Early on, a daily review of the output queue. Once the scorecards are stable, most teams move to a weekly review.
What if our process changes?
Agents are configured against your steps, so a process change is a configuration change. Nothing is hardcoded into a bespoke build.
Can one agent work across several systems?
Yes, within the permissions its brief has been granted. Each system is scoped separately, so widening one does not quietly widen the rest.
How do team members hand work to each other?
Handoffs between team members are visible, so you can see who owns the next step and review the work before it moves on.
What happens if a system goes down mid-task?
Work stops at the last completed step and is retried rather than half-applied. The audit trail shows where it paused and what had already been written.
What happens to our data?
Agents work under least-privilege access scoped per brief, and access can be revoked at any time. Our Privacy Policy sets out how business information is handled and when, if ever, it may be used to train models.
What access does an agent actually get?
Only what its brief requires, granted per system and reviewable at any time. Sending, spending, publishing and deleting require your approval.
Is there an audit trail?
Every action an agent takes is recorded with its inputs and the decision that produced it, so any output can be traced back to its reasoning.
Where is our data processed?
In the region you nominate. Data residency is set per workspace and does not change without your say-so.
Can we bring our own models?
Yes, where your provider supports it. The agent brief and the scorecard are independent of which model executes the work.
How do you handle access reviews?
Every agent's permissions are listed in one place with the date they were granted, so an access review is a report rather than an investigation.
Will you sign a data processing agreement?
Yes. Terms are agreed before any access is granted, and the agreement names the systems and the retention period for that engagement.
How long do you retain our data?
For the period set in your agreement, after which logs and any cached content are deleted. Retention is set per workspace, not globally.
What compliance evidence can you share?
We will walk your security team through the access model, the audit trail, and our current posture during scoping, and answer questionnaires in writing.
Is MyndBoosters AI another AI assistant?
MyndBoosters AI’s offering is a connected team organized around your business: defined responsibilities, a common brief, visible handoffs, and work you can review.
The intended value is not another place to ask questions. It is less effort coordinating the work between them.
Do I need to stop using my existing AI tools?
No—that is not the proposition.
Keep the tools that are useful to you. Evaluate MyndBoosters AI for the coordinated team experience around your business priorities. Specific connections depend on the integrations supported for your setup; using a tool separately does not automatically mean MyndBoosters AI integrates with it.
Do I have to manage and review every agent myself?
Not with the expert-led service. You work with one human professional matched to your main priority. They coordinate the agreed work, review outputs within their expertise, and bring important decisions and exceptions to you.
You remain involved in setting goals and approving consequential actions, but you are not left to manage every agent handoff yourself. Your proposal specifies the expert’s responsibilities and included review time
Can I start before I have a finished product?
Yes. Start by describing what you are trying to build and what would make the first result useful. The initial assignment should match the information, systems, and review capacity you have available.
A prototype assignment is different from an approved production release.
Is my business information used to train AI models?
MyndBoosters AI’s published Privacy Policy says user content is not used to train or fine-tune models unless the customer separately gives explicit written permission through a clearly labeled opt-in program.
Before connecting business systems, review the applicable providers, processing arrangements, retention periods, and contractual terms.
What happens when an agent makes a mistake?
AI can make mistakes. Review requirements, limited permissions, and action records help you identify and address them.
Work that needs judgment should reach the designated reviewer. Stopping further access does not automatically undo an action already completed.
What does it cost?
Your initial scope and price are agreed before work begins. Pricing is not per seat, and it is tied to defined work and an agreed scorecard.
Start with the assignment that matters most, then decide whether to expand.
Still not sure where to start?
Tell us what you are building. We will suggest where your AI team should begin, and you can add responsibilities when the results justify them.
No credit card required.